1.3
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  • From mobile
  • Teletech
  • Feb 20
  • by anonymous
  • #597858

Teamleads are not very helpful when you are on a call they need more team leads we are supposed be on a call between 7 to 10 mins between that time no help and some team leads will look at you and keep talking Add comment

  • Feb 07
  • Employees and Ex-employees
  • Schaumburg, Illinois
  • Labor Compensation
  • 68
  • REVIEW RATING 4/5

teletech Corporation training employees for extra specialized calls and not paying them any extra and then giving them every single call they can think of and not allowing a person to even breathe between phone calls almost slave labor worst company in the entire world to ever work for supervisor when you ask a supervisor for help you are told to leave them alone when you complain about anything... Read more

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  • Jan 27
  • Employees and Ex-employees
  • Phoenix, Arizona
  • Chat Agent
  • 1
  • 1
  • 167
  • REVIEW RATING 4/5

I was trained as a Chat Rep WOMR for the TurboTax assignment. I got no nesting period and the FIRST DAY I was switched from chat agent to voice agent. As a matter of fact I was listed as voice agent my entire first week. I asked numerous times during training where were only going to be chat agents and the trainer (a nice fellow) said yes he hasn't been told any differently. Well either he was... Read more

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  • Jan 13
  • Employees and Ex-employees
  • Morgantown, West Virginia
  • Employee Dismissal
  • 174
  • REVIEW RATING 4/5

Teletech fires its veteran employees for things not in there control. We are not allowed to give back fees or you get fired and they send the customer a survey and the customer fills it out because they are pissed because you just charged them $140 in fees and they want them back. So they give you a bad survey because they are pissed and you get fired for that. Also they are firing for talk time ... Read more

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  • Jan 08
  • Employees and Ex-employees
  • Working Experience
  • 190
  • REVIEW RATING 4/5

Worst company to work for. This company sucks. Your schedule hours are never concrete. They would give you hours and take it away in a heart beat. So that means you have to keep checking hours all day to see if anything changed and it takes about five minutes to log in. They have the worst system issues. Can be talking to customer and get booted out. This happens through out the day and they... Read more

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  • Dec 27, 2014
  • Employees and Ex-employees
  • Working Experience
  • 324
  • REVIEW RATING 5/5

For this to be a work at home it has none of the pros that people look for when working from home. There is absolutely no schedule flexibility, the training is purely pathetic, my trainer talked so much about irrelevant things that I stopped paying attention all together. The pay is low and there seems to always be something wrong. The only positive thing is you get an actual check, (even if it... Read more

Was this review helpful? 3 0

  • Dec 14, 2014
  • Employees and Ex-employees
  • Mountain Home, Arkansas
  • Employee Experience
  • 2
  • 2
  • 320
  • REVIEW RATING 5/5

In the two years that I worked for teletech I never once received a raise! There is no option for sick days, time-off or vacation days. I had 4 supervisors in those two years and their management skills were not consistent. After two years, the company decided to put us all in a pool to compete for our hours. We were told they were hiring new people and wanted to make sure that the new people got... Read more

Was this review helpful? 2 1

  • Dec 10, 2014
  • Employees and Ex-employees
  • Monroe, Louisiana
  • Employee Dismissal
  • 284
  • REVIEW RATING 4/5

I had work booth issues which was mainly their fault and I called ASD several times when one of their agents put a bug on my computer I tried to get in and do my shift but the issues cause me not to receive calls and it took their agents almost three to try resolve issues which did not get resolved and it was put on me and they terminated me. I worked for them last year and it was not as bad but... Read more

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  • Oct 20, 2014
  • Employees and Ex-employees
  • Computer Problems
  • 1
  • 1
  • 1270
  • REVIEW RATING 5/5

I thought that this would be a good job, be at home no commuting. So I found out the first day they were very unorganized, and they would leave you hanging for hours before they would tell you to call back to setup. They had several at a time on the line trying to get there computer up and running. When they got a hold of my computer they went in and took off my Virus Protection, and got rid of... Read more

Was this review helpful? 5 0

  • Oct 01, 2014
  • Employees and Ex-employees
  • Employment Process
  • 4
  • 4
  • 1651
  • REVIEW RATING 5/5

In the early stages of your online application they have you check a box for your minimum pay requirements. I checked $10.50 - $11.00 per hour. It takes about three hours to go through the first round of assessment testing. Then you have an automated "interview" where you answer some questions. This takes about ten minutes, and mind you... there is no contact with a human. It is probably reviewed... Read more

Was this review helpful? 16 0

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