1.1K views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Teletech does not treat their employee fairly. Employees are hired for chat at low pay and are told that they would only be performing chat and when they were hired for low pay they were forced to take voice calls for the same pay; knowing that if they would have hired them for voice that they would have had to pay more. These employees were told that it was an error in print and they have no choice to work it or to deal with the consequences but they remind you of the distraction free commitment that you were told at hire but seem to not keep their word on why they hired you and some employees have worked their whole shift on voice instead of what they were hire for. So they prey on the young, single, college students and mothers who are at home and depend on the pay. This company is constantly changing the employeesโ€™ schedules having the employees to have to disrupt their whole life constantly with no other option other than forcing them to have to get with hundreds of other employees to see if someone wants to switch and there are no partial switches for certain day. Part-timers do not have sick time, personal time or another time and if you miss a day you are wrote up and can be possible

terminated even if it is an emergency and you have proof. Part-time have only 10 minutes for break and truthfully 8 if you are over on a call or chat and you have to post why, what time and so forth, clock out and let them know you are going on break then come back and clock in, and set in ready mode. They have the option to tell you if you can take your break or not at the designated time that had been set in the time room; depending on if they are busy. Teletech is not very fair and understand that they have a business to run but they must understand that without their employees they have no business. There are many wonderful people at TeleTech that are busting their bottom but Teletech does not make it easy. These employees are being told that they have to get the customers off the phones/chat in what started as 12 minutes, then 10 and if they are not off the phone then they are question as to why they are still on the phones/chat and are told to update them/ and to hurry up and wrap these calls up which means that many members are not getting the attention they deserve. However, the employees are being told donโ€™t let the members off of the phone/chat without assisting them but the time is limited to ten 10 which isnโ€™t enough for many of the members issues to be resolved. Your time and calls are monitored where it is a team who sits back all day long and monitor what you speak and it you didnโ€™t give the close they wanted or you didnโ€™t make a sale and so on they know about it.

They are able to watch your screen while you work. Last but not least, there was another employee who had just started and was put out on the floor and you can tell she was nervous and other employees were able to listen in to her call with her knowing and they laughed and talked about it. All the employees are there to learn and I believe that if that employee knew that she would have been mortified and hurt. The employees there have no privacy at all. They train you but all the material learned is not learned in the time of training and so you are forced out on the floor even if you tell them you are not ready or comfortable. Their system is faulty, Fitbit, as well as the others never works and the employees are told to give them a script or to fit the problem and they know it does not work.

Location: Mississippi, United States

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

TeleTech Reviews

  1. 44 reviews
  2. 10 reviews
  3. 5 reviews
  4. 5 reviews
  5. 4 reviews
TeleTech reviews