I had seen the ads for teletech@home workers for a number of years. But for some reason I steered clear of them even though I had been looking for an at-home position. I'm PHYSICALLY disabled and working from home, of course, would have been the ideal thing for me.(That is until a became a TELETECH EMPLOYEE)
Having worked at several internet based, outsourcing companies in the past (without ever experiencing any problems). I came across Teletech's ad for BestBuy. com CSR's. Passed the all of the assessments and background check. During on-boarding process I had the option of selecting how I wanted to get paid...paper(check), plastic(debit card), or direct deposit...I have difficulty getting around on my own so naturally I opted for a debit card.
Going through training with a few minor WB issues, no worries...On the very first pay day a PAPER CHECK was issued and it arrived 3 days after the actual pay day. A CHECK? What happened to the COMDATA DEBIT CARD that I opted for. Spoke to trainer, trainer advises me to go to Self-help and update my online profile or contact HC for assistance.
Well, Self-Help was not help at all. Numerous error messages would not allow me to change my payment method. And HC which is human capital (resources) never answered their phone. Hurricane Sandy hits NY making it just a little more difficult to get anywhere in the city. As luck would have it on the very next payday another paper check arrives 3 days late. WTH? Now I have to find a way to cash this check...be advised that NO check cashing establishment in NEW YORK will touch a TELETECH check. Even Pay-O-Matic which is a lesser known check casher refused to cash the check without some verification. from someone in payroll. It took me 4 days to find a check casher who is willing to try to help me cash this check...but she needed to speak with someone in payroll to verify the validity of the check and the company. I WALKED from one check casher to another in my area trying to find someone to take this check. Called DIANE N. in payroll several times over the course of 4 days to see if I could get this issue resolved but she was never available. Debbie, her alleged backup, was also never available.
Now here is where the *ISH really hits the fan...Payroll has ONE person who addresses ALL of the pay related issues and she never seems to be available to take your calls. DIANE N. is actually based in CANADA. The company is in Colorado and if you're an employee trying to get any assistance the company you're just SOL. Did I mention that I still have the uncashed check in my possession? I had to get a NYC policeman to put me on the bus back home after my last venture out to cash this check...BROKE and quite frustrated now. And I resigned from the position 2 days ago.
Let me just say this, TELETECH@Home is not an employer who supports their employees. Even though they consistently stress your need at act like you're in a brick-n-mortar environment and should act accordingly. The company itself will treat you like the virtual employee that you are and ignore you because there is no one for you to deal with face to face. Or hands-on if you know what I mean.
Their corporate office has two very polite people who diligently answer the phone and will expeditiously transfer your call anywhere they think is should go. Payroll and Human Capital are a joke and it appears that there is only one individual supporting each of these employee related functions.
TeleTech sucks and they need to address their "internal issues" with Payroll and HC immediately. Their customer service skills are atrocious. Problem resolution is not existent. There is no escalation or recourse if you have a problem with either of these functions. Working for this company has been the worst work at home experience I have ever had.